Effective Date: 18 August 2026

At Modern Stree, we want your order to reach you safely, securely and as quickly as possible.

This Shipping Policy explains how we process, ship and deliver orders placed through our website.

1. Order Processing

Once your order is successfully placed:

• You will receive an order confirmation on your registered email address and/or mobile number.
• Orders are generally processed within [1–2 business days].
• Orders are not processed or dispatched on Sundays and public holidays.
• Once your order has been dispatched, you will receive a shipping confirmation with tracking details, where available.

Please ensure that your shipping details, contact number and email address are accurate while placing your order.

2. Delivery Timeline

Our estimated delivery time is:

Within India

• Metro Cities: [2–5 business days]
• Other Locations: [4–7 business days]
• Remote Locations: [5–10 business days]

Delivery timelines are estimates and may vary depending on the destination and courier service.

The actual delivery date may be affected by:

• Courier delays
• Weather conditions
• Public holidays
• High order volumes
• Remote or difficult-to-service locations
• Incorrect or incomplete address details
• Circumstances beyond our reasonable control

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Our Shipping Structure

• Standard Shipping: ₹[Amount / Free]
• Free Shipping: Available on orders above ₹[Amount]
• COD Charges: ₹[Amount / Free], where COD is available

Shipping charges may vary depending on order value, location and delivery method.

4. Order Tracking

Once your order has been dispatched:

• A tracking link or tracking number may be shared with you.
• You can use the tracking information to check your shipment status.
• Tracking information may take some time to become active after dispatch.

If your tracking information has not updated for a reasonable period, please contact our customer support team.

5. Delivery Attempts

Our courier partners may make multiple delivery attempts before returning an undelivered package to us.

Please ensure that:

• Your address is complete and accurate.
• Your phone number is reachable.
• Someone is available to receive the package when required.

If an order is returned because of an incorrect address, repeated failed delivery attempts or the recipient’s refusal to accept the package, additional shipping charges may apply for re-shipment.

6. Incorrect Shipping Information

Customers are responsible for providing accurate delivery information.

Modern Stree is not responsible for delays or failed deliveries caused by:

• Incorrect address
• Incomplete address
• Incorrect PIN code
• Incorrect phone number
• Unreachable recipient
• Failure to respond to courier communication

If you notice an error in your shipping details, please contact us as soon as possible after placing your order.

We will try to assist with corrections before the order is dispatched. However, changes may not be possible once the order has been shipped.

7. Delayed Orders

Although we work with our logistics partners to deliver orders within the estimated timeline, unexpected delays may occur.

Delays can happen because of:

• Weather conditions
• Natural events
• Public holidays
• High-volume sale periods
• Courier operational issues
• Transportation disruptions
• Government restrictions
• Other circumstances beyond our reasonable control

A shipping delay does not automatically qualify an order for cancellation or refund unless permitted under our applicable Return & Refund Policy or required by law.

8. Damaged Packages

If you receive a package that appears:

• Open
• Torn
• Damaged
• Tampered with
• Significantly different from its expected condition

please contact us as soon as possible.

Where possible, we recommend:

• Taking clear photographs of the outer packaging.
• Recording an unboxing video from the moment the package is opened.
• Keeping the original packaging and shipping label.

These details may be required to help us investigate the issue with our logistics partner.

Any resolution will be handled in accordance with our Return & Refund Policy and applicable law.

9. Lost or Undelivered Packages

If your order appears to be lost or remains undelivered beyond the expected delivery period:

• Please contact our customer support team.
• We may coordinate with the relevant courier partner to investigate the shipment.
• Resolution will depend on the outcome of the courier investigation and applicable policies.

We will make reasonable efforts to assist you in resolving shipping-related issues.

10. Cash on Delivery (COD)

Where COD is available:

• COD availability may depend on your delivery location.
• COD orders may be subject to additional charges.
• Customers are expected to accept and pay for the order at the time of delivery.
• Repeated refusal or non-acceptance of COD orders may affect future COD availability.

Modern Stree reserves the right to restrict COD availability for certain orders, locations or customers where necessary.

11. Multiple Items in One Order

If an order contains multiple products, we may ship the items together or separately depending on:

• Product availability
• Warehouse processing
• Shipping logistics

If your order is shipped in multiple packages, you may receive separate tracking details.

12. International Shipping

Currently, Modern Stree ships within India only, unless otherwise stated on our website.

International shipping availability may be introduced in the future.

13. Changes to Shipping Policy

Modern Stree may update this Shipping Policy from time to time to reflect changes in our shipping processes, courier partnerships, delivery timelines or applicable requirements.

Any updates will be published on this page along with the revised Effective Date.