At Modern Stree, customer satisfaction is important to us. This Refund Policy outlines the conditions under which refunds are processed for purchases made on www.modernstree.in
Eligibility for Refund
Refunds are applicable only under the following conditions:
- The product received is damaged, defective, or incorrect
- The issue is reported within 48 hours of delivery
- The product is unused, unwashed, and returned in its original condition with all tags and packaging intact
Non-Refundable Cases
Refunds will not be provided if:
- The product has been used or washed
- The return request is made after the allowed time period
- The damage is caused after delivery
- The item is marked as non-returnable or purchased during sale (unless stated otherwise)
Refund Process
- Once the returned item is received and inspected, you will be notified of approval or rejection
- Approved refunds will be processed to the original payment method
- Refunds may take 7–10 business days to reflect, depending on your bank or payment provider
Shipping Charges
- Shipping charges are non-refundable unless the return is due to our error
- Return shipping costs may be deducted from the refund amount, if applicable
Contact for Refund Requests
To initiate a refund, contact us at:
📧 Contact@modernstree.com
with your Order ID and supporting images (if required).
Cancellation Policy
This policy explains how order cancellations work at Modern Stree
Order Cancellation
- Orders can be cancelled only before they are shipped
- Once the order is dispatched, cancellation is not possible
How to Cancel
To cancel an order, contact us as soon as possible at:
📧 contact@modernstree.com
with your Order ID
Refund for Cancelled Orders
- If cancelled before shipping, a full refund will be issued
- Refunds will be processed to the original payment method
- Refunds may take 5–7 business days
Failed or Duplicate Payments
If an amount is deducted due to a failed or duplicate transaction, it will be refunded automatically within 7–10 business days.
Order Cancellation by Us
Modern Stree reserves the right to cancel any order due to:
- Product unavailability
- Pricing errors
- Suspected fraudulent activity
In such cases, a full refund will be provided.
